Kennington Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Kennington Carpet Cleaners provides carpet, upholstery and related cleaning services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing cleaning work to proceed, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm or company who requests or accepts services from Kennington Carpet Cleaners.
Company means Kennington Carpet Cleaners, which provides cleaning services to the Customer.
Services means carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning and any other related services provided by the Company, whether at residential or commercial premises.
Premises means the property or properties where the Services are to be performed.
Technician means an employee, subcontractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional carpet, upholstery and floor cleaning services within its designated service area in the United Kingdom. The exact range of Services offered at any time may vary and is set out in the Company’s current service descriptions and quotations.
The Company reserves the right to refuse or withdraw Services where access is unsafe, the environment is hazardous, or where the Technician reasonably believes that continuing work would place persons or property at risk.
3. Booking Process
3.1 Service requests
Customers may request Services by telephone, in writing or via the Company’s online channels where available. All bookings are subject to availability and confirmation by the Company.
3.2 Quotations
Any quotation provided by the Company is based on the information supplied by the Customer regarding the Premises, the type and condition of the carpets or upholstery, access arrangements, parking and any special requirements.
If on arrival the actual condition or size of the areas to be cleaned differs significantly from that described at the time of quotation, the Company reserves the right to amend the quotation or to decline the work. Any revised price will be communicated to and agreed by the Customer before work proceeds.
3.3 Confirmation of bookings
A booking is considered confirmed when the Company has provided a date and time for the Services and the Customer has accepted this appointment. For certain Services, the Company may require a deposit or written acceptance of the quotation before confirming the booking.
3.4 Access and preparation
The Customer is responsible for ensuring that the Technician has clear and safe access to the Premises at the agreed time. The Customer should ensure that small items, fragile objects and personal belongings are removed from the areas to be cleaned prior to the Technician’s arrival, unless otherwise agreed.
4. Pricing and Payment Terms
4.1 Prices
All prices are provided in pounds sterling. Unless expressly stated otherwise, prices are inclusive of labour and cleaning materials but exclusive of congestion charges, parking costs or other local charges that may be incurred in providing the Services. Any such additional charges will be added to the final invoice where applicable.
4.2 Payment methods
The Company accepts payment by commonly used UK payment methods as advised at the time of booking. Cash payments may be accepted at the Technician’s discretion. The Company does not accept payment by cheque unless agreed in advance.
4.3 Time of payment
Unless otherwise agreed in writing, payment is due immediately on completion of the Services on the day of the visit. For commercial Customers or ongoing contracts, alternative payment terms may be agreed in writing and will be stated on the invoice.
Where payment terms specify a date by which payment must be received, time for payment shall be of the essence of the contract.
4.4 Late payment
If the Customer fails to pay any sum owing by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate allowed under applicable UK law until payment is received in full. The Company may also suspend further Services until all outstanding invoices are settled.
5. Cancellations, Rescheduling and Access
5.1 Customer cancellations
The Customer may cancel or reschedule a booking by giving the Company as much notice as reasonably possible. The Company operates the following standard cancellation policy, unless otherwise stated in the individual quotation or agreement:
a. For cancellations or rescheduling with more than 48 hours notice before the appointment time, no cancellation fee will normally be charged.
b. For cancellations or rescheduling with less than 48 hours but more than 24 hours notice, the Company may charge up to 50 percent of the quoted service price.
c. For cancellations, rescheduling or failure to provide access with less than 24 hours notice, or where the Technician is unable to gain access at the agreed time, the Company may charge up to 100 percent of the quoted service price.
5.2 Company cancellations
The Company will use reasonable efforts to attend at the agreed time but reserves the right to cancel or reschedule an appointment due to circumstances beyond its control, including but not limited to severe weather, illness, vehicle breakdown or emergencies. In such cases the Company will inform the Customer as soon as practicable and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
5.3 Access and keys
If the Customer provides keys to the Premises, it is the Customer’s responsibility to ensure that the keys open the required doors. If the Technician is unable to gain access due to faulty keys or locked security devices, this will be treated as a failure to provide access and may be subject to the cancellation charges set out above.
6. Customer Responsibilities
The Customer agrees to:
a. Provide accurate information regarding the Premises and the items to be cleaned.
b. Ensure safe access and a safe working environment for the Technician.
c. Inform the Company of any known risks, hazards, delicate fabrics, prior damage or special cleaning requirements.
d. Ensure that children and pets are supervised and kept away from work areas during and immediately after the provision of Services, especially while carpets or upholstery are damp.
e. Allow reasonable use of electricity, water and, where needed, hot water at the Premises for the purpose of performing the Services.
7. Standards of Service and Limitations
7.1 Cleaning results
The Company will exercise reasonable skill and care in providing the Services and will endeavour to achieve the best possible cleaning results using professional techniques and equipment. However, outcomes may vary depending on the age and type of carpet or fabric, the nature of stains, pre-existing wear, and prior treatments.
The Company does not guarantee the removal of all stains, odours or marks and is not responsible for wear, sun damage, or discolouration that becomes more visible after cleaning.
7.2 Existing damage and risks
The Customer should inform the Company of any pre-existing damage, loose fittings, unstable furniture, shrink-prone materials, or colour-bleeding fabrics. The Company is not liable for damage arising from unreported weaknesses or defects in the carpets, upholstery, rugs or flooring, or for damage caused by the use of incompatible cleaning products previously applied by the Customer or third parties.
7.3 Moving furniture and items
Technicians may, at their discretion, move light items of furniture where it is safe and reasonable to do so. The Company does not undertake to move heavy, fragile or valuable items, including but not limited to large wardrobes, pianos, aquariums, electrical equipment or ornaments. The Customer is responsible for moving such items in advance if cleaning is required underneath or behind them.
8. Liability and Insurance
8.1 Company liability
The Company maintains appropriate public liability insurance for the Services it provides. If damage occurs as a direct result of the Company’s negligence, the Company will, at its discretion, repair the damage, arrange for a third party to repair it, or compensate the Customer up to the limit of its insurance cover.
8.2 Exclusions of liability
The Company will not be liable for:
a. Any loss or damage arising from inaccurate, incomplete or misleading information provided by the Customer.
b. Any indirect, consequential or economic loss, including but not limited to loss of profit, loss of opportunity or loss of enjoyment.
c. Damage to items that the Company has advised are unsuitable for cleaning or where cleaning is undertaken at the Customer’s specific request against the Company’s recommendation.
d. Normal wear and tear or deterioration existing before the Services are performed.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded under UK law.
8.3 Reporting of issues
Any concerns or complaints regarding the Services must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the work. The Customer should provide details and, where possible, supporting evidence. The Company will investigate and, if appropriate, arrange a revisit to address the issue.
9. Waste Handling and Environmental Compliance
9.1 Waste water and residues
The Company will handle waste water and residues from the cleaning process in accordance with applicable UK environmental and waste regulations. Where possible, waste water will be discharged safely into appropriate drains at the Premises, subject to local rules and the suitability of the drainage system.
9.2 Solid waste and contaminated materials
Any solid waste or contaminated materials generated during the Services will be managed responsibly. Where waste must be removed from the Premises, the Company will dispose of it through appropriate channels in accordance with current UK waste disposal requirements.
9.3 Customer obligations regarding waste
The Customer agrees not to request or permit the Technician to dispose of waste in a manner that would breach local or national waste management regulations. If the Customer requires specific waste disposal services beyond the standard scope of cleaning, this must be agreed separately and may incur additional charges.
10. Health and Safety
The Company will take reasonable steps to ensure that the Services are carried out in a safe manner and in line with applicable health and safety legislation. The Customer must not request the Technician to undertake any task that is unsafe or outside the agreed scope of work.
The Customer should ensure that access routes are kept clear and that the Technician can work without obstruction. Wet floors and damp carpets may be slippery; the Customer is responsible for taking appropriate precautions at the Premises during and immediately after the cleaning process.
11. Data Protection and Privacy
The Company collects and processes personal data, such as names, addresses and contact details, only to the extent necessary to provide the Services, manage bookings, and handle payments and communications. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will not sell or disclose personal information to third parties except where required to do so by law or where necessary for the performance of the Services, such as engaging insurers or subcontractors.
12. Changes to Terms and Conditions
The Company may amend these Terms and Conditions from time to time to reflect changes in legislation, industry practice or the Company’s operations. The latest version will apply to all new bookings. Where changes materially affect existing bookings, the Company will inform affected Customers where reasonably practicable.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
14. General Provisions
14.1 Entire agreement
These Terms and Conditions, together with any written quotation or written variation agreed between the Company and the Customer, constitute the entire agreement between the parties relating to the provision of the Services and supersede any previous discussions, correspondence or understandings.
14.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
14.3 Assignment
The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not reduce the level of service provided to the Customer.
14.4 No waiver
Failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of any of its rights or remedies.
By proceeding with a booking or permitting the Technician to commence work at the Premises, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.